We are available – just call and make an appointment.
Frequently asked questions
What are the opening hours of your veterinary practice?
Our regular office hours are Monday – Friday daily from 8:00 am – 8:00 pm and on Saturday from 10:00 am – 1:00 pm. Please call us before your visit to make an appointment 030 233 626 27.
We will find – even at short notice – an individual appointment for you.
If your pet suddenly falls ill, we are there for your pet around the clock – 24 hours a day, 365 days a year. You can have your pet treated in our practice at any time. A telephone announcement is necessary: 0174/160 160 6.
What do I do in an emergency?
If your pet suddenly falls ill, we are there for your pet around the clock – 24 hours and 365 days. You can have your pet treated in our practice at any time. A telephone announcement is necessary: 0174/160 160 6.
Not sure if there is an emergency?
Our strong partner network can help you and your four-legged friend around the clock – even at night and on weekends.
What costs will I incur?
Before we start the treatment, we will gladly inform you in detail about the costs that you will incur. Although our prices are based on the GOT, we cannot give exact all-inclusive information, since the respective expenditure varies individually.
Please also note that telephone consultations are also a veterinary service for which we have to charge a fee if a certain amount of work is involved. Please do not hesitate to contact us in advance.
In addition, we reserve the right to charge a cancellation fee in individual cases if appointments are not cancelled or are cancelled at very short notice. We would therefore like to ask you, if you cannot keep your appointment, to contact us in advance and cancel it.
How can I pay?
You have the possibility to pay by EC or credit card or in cash.
Do I need an appointment?
We ask, if possible, to make an appointment with us by phone before a visit. This way we want to avoid longer waiting times. If possible, we also try to make appointments at short notice, for example, in the case of an acute illness. Particularly in emergencies, prior telephone notification is advantageous for targeted preparation and rapid action.
How long is the waiting time?
By assigning appointments and making telephone arrangements, we try to counteract longer waiting times. However, sometimes longer waiting times cannot be avoided due to unforeseen emergencies. In case of longer waiting times, we ask for your understanding, as we try to take enough time for each animal.
What types of animals and diseases do you treat?
We are a small animal practice and therefore your competent contact for all cats, dogs as well as small pets (rabbits, guinea pigs etc.). In addition to our general advice and care for any ailment of your pets, we have some specialized veterinarians in house to approach certain specialties in more detail.
Feel free to take another look at our detailed list of services on the website.
What is the parking situation?
We do not have our own parking lot. Barrier-free access to the reception area is possible without any problems.
How do I reach the practice by public transport?
You can reach the practice very well by public transport – in just a few minutes walk you can reach our practice. The nearest stations are:
U Uhlandstraße (U1)
U Spichernstraße (U1 + U2 + U3 + U9 / Bus 204)
Pariser Straße – Bus 249
Do you also consult by phone?
We are happy to provide brief information over the phone for patients who are already undergoing treatment with us. A more detailed consultation or even a diagnosis is not possible over the phone and would not lead to satisfactory results. However, please feel free to call us, we will be happy to make an appointment with you and often have short-term capacity for a visit!
What are the risks of anesthesia?
Anesthesia is an important part of veterinary care, as many procedures would not be possible otherwise. In our practice we use modern inhalation anesthesia. It is important for us to discuss possible risks with you transparently in advance and to minimize them during the procedure by using modern anesthesia monitoring.
Can I schedule a home visit with you?
As of now, we again offer home visits by telephone arrangement within a radius of 15km.